Which could be because they don't store their user's back up files in the root directory. Other cloud storage provider such as Apple, Google, Microsoft, Dropbox, Box, and others haven't reported any such issue. The company has set up a 'frequently asked questions' page on its website to assist affected users with recovering their files. "We typically saw this occur to the user's top-most (when alphabetically sorted) hidden folder, or to a folder that had a space at the front of its name (a semi-common practice to force a folder to always appear at the top of the list)."īackblaze, in the meantime, assures that it is alerting users with a pop-up when its users files are deleted. bzvol, which is placed on top-most, and is getting deleted by the bug. Backblaze noted that its users are affected because it stores files in a hidden root folder called. It is not clear if Backblaze is the only service that is affected by Adobe's bug. A instruction set, reports Backblaze, activates and deletes some content in the root directory.
#ADOBE CREATIVE CLOUD STORAGE UPDATE#
The file deletion is happening when a Mac user logs in to the Adobe service after the update has been installed. In the meantime, it has released an update v3.5.1.209, which as Backblaze asserts, isn't causing an issue. The company added that it has disabled the distribution of the latest update, and is investigating why the update dubbed v3.5.0.206 is triggering the issue.
#ADOBE CREATIVE CLOUD STORAGE DOWNLOAD#
" If you were an Adobe Creative Cloud customer on Mac with auto-update turned on (or happened to download that version), as soon as you signed in to Creative Cloud, files from folders within your root directory could have been removed."Īdobe acknowledged that a bug in the latest update of Creative Cloud made the service delete files from Mac's root directory. The company wrote the following in a blog post. Adobe has acknowledged the issue, and pulled the update.īackblaze, a cloud storage service provider wrote last week that a bug in Adobe Creative Cloud's update was deleting files the "top-most" directory in the root directory for many of its customers. Call the IT Service Desk to request: +44 (0)20 7514 9898.A recently released update to Adobe Creative Cloud (v3.5.0.206) has been found to be incorrectly deleting files from OS X-based computers. Refunds can only be issued within 30 days of purchase. If you have purchased the deal and are unable to log in, please call the IT Service Desk on +44 (0)20 7514 9898.To access the suite, you will sign in using your UAL email address.Adobe will email your UAL email address once it is live and will provide instructions.It takes up to 3 working days for your licence to activate from date of purchase.Make sure you enter your UAL email address - do not use a personal email account.To purchase, make a single £48 card payment.Should you leave UAL, you may be unable to access your subscription once your UAL account closes, following the end of your course. Access to this subscription depends on you having an active UAL account.You will be liable for any cancellation charge. It may not be possible to cancel existing subscriptions with Adobe or there may be a charge. If you have already purchased a subscription to Adobe Creative Cloud, please check its cancellation terms & conditions before purchasing this UAL offer.
Important information - please read before purchasing PLEASE NOTE: Access to this subscription depends on you having an active UAL account.Contact Adobe Support Services for programme assistance once purchased. UAL IT Services are unable to assist with Adobe programme technical issues.You should back-up or migrate all files to other storage before this date. The offer expires on 13 August 2022, at which point your licence and access to the apps and Cloud storage will be removed.This offer is open to current/continuing UAL students only and subject to one licence per student.The average student discount rate is normally around £16.24 per month – that’s a huge saving! You will also receive 100GB storage on the Adobe Creative Cloud. The one-off £48 payment gives you access to the Adobe Creative Cloud desktop apps which includes: Acrobat Pro, Audition, Adobe XD, After Effects, Animate, Bridge, Character Animator, Dimension, Dreamweaver, Fuse, Illustrator, InCopy, InDesign, Lightroom, Media Encoder, Photoshop, Prelude, Premiere Pro, Premiere Rush and Spark. Research at Camberwell, Chelsea, Wimbledon Colleges of Arts.